Terms and Conditions

1. Introduction

Welcome to ProptiHub. These Terms and Conditions govern your use of our property management platform and services. By accessing or using ProptiHub, you agree to be bound by these terms.

2. Definitions

• "Service" refers to the ProptiHub platform and all related services.
• "User" refers to any individual or entity using our Service.
• "Personal Data" refers to any information relating to an identified or identifiable natural person.
• "Data Controller" refers to ProptiHub as the entity determining the purposes and means of processing Personal Data.

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. GDPR Compliance and Data Protection

ProptiHub is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

4.1 Data We Collect

We collect and process the following categories of personal data:

• Identity data (name, email address)
• Account data (organization name, user preferences)
• Property data (addresses, rental information, financial data)
• Usage data (how you interact with our Service)
• Technical data (IP address, browser type, device information)

4.2 Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide our Service to you
• Legitimate interests: To improve and secure our Service
• Consent: For marketing communications and optional features
• Legal obligations: To comply with applicable laws

4.3 Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at support@proptihub.com

4.4 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required by law.

4.5 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

4.6 International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

5. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our Service. We may also use analytics cookies with your consent to understand how you use our platform. You can manage your cookie preferences through your browser settings.

6. User Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Not upload malicious content or attempt to breach security
• Respect the intellectual property rights of ProptiHub and third parties
• Not share your account credentials with others
• Ensure all data you provide is accurate and you have the right to share it

7. Intellectual Property

All content, features, and functionality of the Service are owned by ProptiHub and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any data you upload to the Service.

8. Service Availability

We strive to maintain high availability of our Service but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability. We will provide reasonable notice when possible.

9. Limitation of Liability

To the maximum extent permitted by law, ProptiHub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

10. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may also terminate your account at any time through your account settings. Upon termination, your right to use the Service will immediately cease.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and the member state where ProptiHub is established. Any disputes shall be resolved in the competent courts of that jurisdiction.

13. Contact Information

For questions about these Terms or to exercise your data protection rights, please contact us:

Email: support@proptihub.com

14. Data Protection Officer

If you have concerns about how we handle your personal data, you may contact our Data Protection Officer at support@proptihub.com. You also have the right to lodge a complaint with your local data protection supervisory authority.